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R&R offers a variety of services related to the Repair & Refurbishing of IBM Data Collection Terminals (DCTs) including the 7494/7525 "ELF", 7526 and 7527. These include repairs on a "per incident (time and materials)" basis (#1), a "fixed price per repair" basis (#2), and/or a "Maintenance Agreement" (#3).
- For a nominal evaluation fee we will test your malfunctioning unit and call you with a price to repair. If you decide to have us repair the unit, there is no charge for the evaluation.
- If you prefer, we will offer a fixed price option. This price will be based upon the model, features and serial number (age) of your terminals. In this case, when a unit malfunctions, you would send it to us, we'll repair and return it (normally within 3 business days) and invoice you at the fixed price plus shipping.
- Our best offer is our Maintenance Agreement. In this case you provide us
with the model, serial numbers and features of the units you have installed and
we'll quote you a price for one year of depot service (Minimum of 10 units).
This provides you with a "hot swap" feature whereby we will ship a shelf
unit to you upon receipt of a form that we provide for this service. When
we receive your malfunctioning unit we'll repair it and put it on the shelf as
a hot swap for the next time you send us a unit.
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